The Retailer – Aligning people and processes
A retailer tracked attitudes to help measure the effectiveness of its staff engagement processes during a period of change – the result better customer service and an increase in staff retention…
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The Regional Brewer – Introducing new T&Cs
Developing new ways of working and getting staff to agree to changes in terms and conditions demanded workforce engagement if the process was to be successful…
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The Facilities Management Company – Developing common goals
Effective facilitation was key to breaking down traditional barriers and developing a true partnership with a niche supplier…
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The Airfreight Company – Delivering change
For an ailing operation, delivering change by consulting and involving staff was as important as the introduction of new technology…
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The Local Authority – Managing diversity
In order to fully serve the community, valuing and managing diversity within the workforce was the first place to start…
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The Local Authority – Involving front-line staff
Through the delivery of a bespoke staff involvement programme, a Local Authority was able to involve its workforce in the design and implementation of new systems…
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The FMCG Company – Increasing intranet traffic by 1000%
A complex intranet site that was difficult to navigate meant that neither management nor staff were accessing information aimed at improving efficiency…
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The Logistics Company – Developing consultation processes
Redefining the remit of their employee forum was key to ensuring effective consultation within the company…
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